Terms and Conditions
Updated 9/04/2019 - 10:30 AM EDT
Notice before Purchasing:
All payments are automated through CraftingStore and are processed by PayPal. You will receive what you paid for when the payment comes through. This can take up to 15 minutes, if your rank still does not show in the game after 15 minutes, please contact us at [email protected]. Please do not contact Mojang about concerns on payments, they have nothing to do with the payments to The Dungeon MC. By no means do we transfer ranks so make sure you put the correct username when purchasing. Notice that some payments might need to be manually accepted and if this is the case, you will get your rank within 48 hours.
If you have any issues with your payments or you didn't receive the items that you ordered, please contact us at [email protected]. Please have a guardian's permission before buying something on our store if you are under 18. We are not responsible for any payments that your kid has made to us on our server. As for this, any payments made to us are final.
Our Refund Policy:
Since the items and ranks you receive when purchasing are Digital Intangible Items, there is a strict no refund policy. Since you can not replace the time it took to assign you your rank, and/or give back the items you received no refunds will be granted. This counts even if you were banned, or muted. Executing a chargeback/dispute will get your account banned from our server automatically with no exceptions.
We require personal information to prevent fraud or abuse of our systems. Your details will never be given or sold to any company or organization outside from The Dungeon MC without prior notification, we strive to keep this information as safe as possible. You will not receive any spam emails or similar, we may contact you in case we notice issues with your payment.
Please note that we are not affiliated with Mojang AB. Minecraft is a registered trademark with Mojang AB.